NeighborWorks America is committed to the equal treatment of and opportunity for all people, without regard to race, religion, ethnic background, age, sexual orientation, marital status or gender. Our practice is one of zero tolerance for discrimination.
Attendance Policy
Classes begin promptly at 8:30 a.m. and conclude at 4:00 p.m. each day - except on Friday, when courses end at 2:30 p.m. (to enable participants to fly home at a reasonable hour). Certificates of completion are issued only to participants who have attended and completed 100% of the course. There are no exceptions to this policy.
Cancellation, Refund, and Substitution Policies
Notice of cancellation is required at least three weeks prior to the event in order to receive a tuition refund and, if you are from a NeighborWorks network organization, to recover your Training slot. Substitution requests will also be accepted up to three weeks prior to the event. Read more about these policies…
Lodging
Upon receipt of your confirmation letter, please read it carefully for important details about your registration and course locations. If you are from a NeighborWorks network organization and you’re using a slot, or if you are a scholarship recipient, your lodging may already be assigned; if so, your assigned hotel will be indicated in your confirmation. Otherwise, you are responsible for making your own arrangements. Read more about accommodations and costs…
Special Needs
If you have special needs addressed by the Americans with Disabilities Act, please notify the NeighborWorks Training Institute at least one month prior the event. Please indicate your special need on your registration form or in the appropriate space in the online registration system so that arrangements can be made.
Travel Policy
Travel arrangements should not be made until you receive your confirmation letter. Classes begin promptly at 8:30 a.m. and conclude at 4:00 p.m. each day -- except on Friday, when courses end at 2:30 p.m. -- so travel should be booked with these constraints in mind. If you are a participant from a NeighborWorks network organization or a scholarship recipient, travel may be arranged for you. Read more about the travel policy…
Comments, Questions and Suggestions
If you have questions or opinions about any aspect of your NeighborWorks Training Institute experience, please call us at (800) 438-5547 or (202) 220-2454, or e-mail us at nti@nw.org. You can also write to us at NeighborWorks America, Training Division, 1325 G Street NW, Suite 800, Washington, DC 20005.
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