NeighborWorks Network Organizations - Traveling by Air
NeighborWorks Network Organizations - Traveling by Automobile
NeighborWorks Network Organizations - Traveling by Train
Non-NeighborWorks Network Organizations
Scholarship Recipients
Back to Policies and Procedures Home
Travel arrangements should not be made until you receive your confirmation letter. Classes begin promptly at 8:30 a.m. and conclude at 4:00 p.m. each day except on Friday when courses end at 2:00 p.m. Please make your travel arrangements immediately upon receipt of your confirmation letter. Please schedule your return travel for a time that allows you to fully complete your course – generally after 4:30pm. The delay in travel arrangements may increase the amount of the ticket.
NeighborWorks Network Organizations - Traveling by Air
Directravel is the official travel agency of NeighborWorks America. Once you receive your letter confirming your registration, call Directravel at
866-492-9834
or email your information to Directravel at
nyteam@dt.com using the Air Travel Request Form found on the network members’ site - http://member.nw.org/login.asp.
Directravel’s business hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. (Eastern Standard Time).
NeighborWorks organizations and NTI faculty must use Directravel. The Training Division will provide a confirmed NeighborWorks® registrants report to Directravel and pay for the cost of a government round-trip airfare for participants who are attending the NTI on a training slot. Tickets reserved through Directravel will be charged directly to NeighborWorks America.
Participants are required to fly on the airline that Directravel chooses. Directravel will book participants on the government contract carrier. The government contract carrier must be used (provided there is one) unless to do so would cause scheduling problems, such as excessive lay-over or inconvenient flight times, or result in additional travel costs (for lodging and meals, for example) not associated with the price of the ticket. Participants are not required to fly from the airport nearest their home if another airport in their vicinity would significantly lower their total travel expenses.
Most airlines and Travel agents, including Directravel, are now using the electronic ticketing system. Directravel will indicate whether the participant is receiving an electronic ticket or mailing one to the participant within a week of their reservation provided that: your reservation is made before 2:00 p.m. eastern time; you have not requested an itinerary contrary to these guidelines; you have received a letter from the Training Division confirming your registration.
If you have not received your airline ticket or itinerary within two weeks of making your reservation, call Directravel. If you have a question about the ticket you received, please call the Training Division’s meeting services manager at (800)-438-5547. Since Directravel uses the electronic ticketing system, when it’s available, be advised that you may have an electronic ticket reserved. Double-check with Directravel before contacting the meeting services manager.
If you need to make a change once the ticket has been issued, call Directravel directly to reserve another flight. If the change affects your arrival or departure date, call the meeting services manager in the Training Division. They will approve the change with Directravel only if your itinerary is in line with your training schedule and meets the guidelines.
Participants are required to take the least expensive flight. Connecting flights may be required when it is less expensive than a direct flight. In order to use our limited budget to accommodate as many participants as possible, we must take advantage of the lowest available government airfares. We usually avoid supersaver and other discounted fares that are non-refundable and non-transferable and those that charge for itinerary changes.
Participants from NeighborWorks organizations can make their own travel arrangements if they believe they can get a lower fare. Participants may do so by first purchasing the airline ticket and then submitting a travel reimbursement request form to NeighborWorks America with a copy of the original ticket receipt after the event. NeighborWorks America will reimburse the participant the amount up to what the ticket would have cost NeighborWorks America. If the amount of the ticket is less, then the participant will receive the lesser amount. Reimbursements will be processed after the Institute.
Generally, your arrival to the NTI will be scheduled the day before your first course begins. Your return travel will be determined by the time your last course ends. If you can not secure a flight to get you to your home airport by 11:00 p.m. local time, you may stay an additional night in the hotel at our expense. However, if you have requested a single room, the extra single-room per night-upgrade charge will be the responsibility of your organization (or you). If your flight gets you to your home airport before 11:00 p.m. local time, and you still want to stay the additional night in the hotel, you will need to contact the hotel and make arrangements to extend your stay and notify the hotel that you will pay for that extra night.
Directravel has been advised not to make any return travel beyond the Saturday following the NTI. If you plan to travel outside of this schedule, you will need to make separate travel arrangements and are solely responsible for your expenses. In addition, please note that Directravel has been advised not to make any multiple-destination travel reservations. Directravel can only fly you from your home to the Institute and back to your home. We cannot allow you to extend your flight prior to or after the Institute for personal pleasures such as vacations. If you need to deviate from this policy you must contact us and we may give you approval to purchase your own ticket and we would reimburse you the amount up to what the ticket would have cost us for your travel related to the NTI.
If you are replacing someone approved to attend the training institute, contact the Training Division at (800)-438-5547. Participant substitution requests will be accepted up to three weeks prior to the event.
Please mail any unused tickets along with a receipt (and a brief note) to: NeighborWorks America, Attention: Financial Analyst, Training Division, 1325 G Street, NW, Suite 800, Washington, DC 2005.
The government airfare is only available for training participants attending the training event. Family members and/or friends of training participants are not eligible to receive government travel fares.
We encourage you to send any written compliment or complaint regarding Directravel to the Training Division’s meeting services manager. Describe the incident or issue as clearly as you can, giving dates, names, disputed fares, itineraries, and any other relevant information. This will help us work with Directravel.
NeighborWorks Network Organizations - Traveling by Automobile
Driving in lieu of flying is permitted; however, you must contact the meeting services manager at (800) 438-5547 or nti@nw.org for prior authorization. Permitted reimbursable expenses include parking, tolls and mileage up to the cost of the round-trip government airfare. NeighborWorks America will reimburse you at the prevailing IRS rate. If you do not notify us before the Institute, you may not be reimbursed. Carpooling is encouraged and rental of a vehicle if your team is coming together may be reimbursable. If carpooling, the list of all registered participants in the carpool must be included with the reimbursement request. Please stop by the NeighborWorks Training Institute office while on-site to pick up a NeighborWorks America Non-Staff Expense Form.
Back to top
NeighborWorks Network Organizations - Traveling by Train
Train tickets must be requested on Monday through Friday and at least 72 hours prior to departure. This will allow tickets to arrive to the participant in a timely manner. Tickets are delivered overnight and must be sent to a physical address. The carrier is unable to deliver tickets to a post office box.
Non-NeighborWorks Network Organizations
Participants are responsible for making their own travel arrangements.
If your course is cancelled, you may choose another course or request a tuition refund. Other than refunding your tuition in the event the course you chose is cancelled, NeighborWorks Training Institute is not obligated to provide a refund for any travel and/or lodging costs associated with attending any NeighborWorks training event or other direct, indirect or consequential damages.
If your travel question has not been addressed, please contact the meeting services manager at NeighborWorks America, Training Division, 1325 G Street NW, Suite 800, Washington, DC 20005, (800) 438-5547—telephone or (202) 376-2168—fax or e-mail at nti@nw.org.
Scholarship Recipients
Refer to your award letter for terms and conditions.
Back to top
